Terms of Use
Last updated: October 6, 2026
1. Acceptance of Terms
By accessing and using the institutional website (www.zekitec.com.br) or the commercial automation platform (app.zekitec.com.br) or the CRM platform (crm.zekitec.com.br), collectively referred to as the "Platform", you agree to comply with and be legally bound by the following Terms of Use. If you do not agree to these terms, please do not use Zeki's services.
2. Modification of Terms
Zeki reserves the right to modify these Terms of Use at any time, without prior notice. Modifications will be published on the Platform and will take effect immediately.
3. Platform Use
You agree to use Zeki only for your own lawful and commercial purposes. It is strictly prohibited to use the Platform in any way that could impair its operation, attempt unauthorized access, or use data mining methods.
4. Confidentiality and Data
The User is solely responsible for maintaining the confidentiality of their access credentials. Furthermore, the User declares compliance with data protection laws (e.g., LGPD) regarding their own customers' data entered into the Platform, with Zeki acting as the Data Processor.
5. Intellectual Property
All rights related to the Zeki brand, software, source code, and design are the exclusive property of Zeki. Any reproduction or modification without prior written permission is prohibited.
6. Support and Availability
Zeki will make efforts to maintain a minimum availability of 95% per month. Support for technical failures is provided via ticket creation with a response within 72 business hours. Our customer service hours via WhatsApp are Monday to Friday, from 09:30 AM to 05:45 PM.
7. Zeki Black Friday Assistant on ChatGPT
Zeki Black Friday is a free advisory assistant made available by Zekitec on ChatGPT. Its purpose is to support campaign planning, message drafting, and organizing sales, after-sales, and repurchase actions.
In this version, the assistant contains instructions and knowledge materials, with no connection to accounts, customer databases, inventory, payments, or Zekitec systems. It does not send messages, execute campaigns, record information in the CRM, or schedule consultations. The generated content consists of drafts and guidelines for evaluation and implementation by the user.
Responses are generated by artificial intelligence and may contain errors or incomplete information. The user must review the content and confirm prices, margins, availability, deadlines, and applicable rules before using them. There is no guarantee of profit, conversion, repurchase, or absence of blocks on communication channels.
Access depends on the availability of ChatGPT and the conditions applicable to the user's account. OpenAI terms and policies also apply.
The free nature of the assistant does not include a subscription to Zeki products. References to features of these products do not ensure their availability in any plan.
Do not enter passwords, API keys, consumers' personal data, or third-party confidential information. For support, contact us via the website https://zekitec.com.br/ or commercial WhatsApp +55 11 97104-8980.
8. Contact
Questions regarding these Terms can be sent to: suporte@zekitec.com.br.